About

I am a communicator and a marketer with the technical expertise to work effectively in traditional and online settings. I have a particular interest in new media, and the challenges these emerging technologies create for organisations and communicators. My personal style and background in troubleshooting enables me to engage stakeholders, build trust and uncover core issues quickly, identifying problems and prescribing effective solutions. I have a proven track record of building, branding and marketing online services and motivating teams to deliver exceptional end-user experience.


I am currently working with the world's largest volunteer firefighting organisation developing a new online communication channel to enhance volunteer communication across the service and provide tools to help them manage their brigade activities.

Industry/Sector Experience: Enterprise Application Integration, Financial Services, Financial Regulation, Government, Software, Information Technology, Telecommunications, Outsourcing, Consulting and Accountancy, Internal Communication, Public Relations

My Specialties:

Marketing, Branding, Project Management, Internal Communications, Communication Channel Development, Business Process Improvement, Change Management, Business Analysis, Consulting, Customer Care, Training and Facilitation, Internet and Online Service Delivery, New Media, Social Networking and associated technology